FAQ

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Xbox One “Achievements not Unlocking” Issue


This happens when the achievement system is corrupt. To avoid corrupting the achievement system, we recommend that if you put your console into stand-by mode (sleep mode), quit the game first or quit the game after you turn the console back on before you continue playing.If the achievements system gets corrupted, delete your save data and play again to unlock the achievement that was bugged. Alternatively, you can create a new profile and unlock it there. Making a new storyline will not fix it.




PC Steam Avast Quarantining Executable


Avast has been quarantining the ForgottonAnne.exe executable in a number of cases. Here are the steps involved in restoring the file so you can enjoy the game.

1. Open Avast.
2. Click "Protection" in the left-hand menu.
3. Click "Virus Chest" in the upper-right corner.
4. Check the box next to "IDP.Generic ForgottonAnne.exe"
5. Click the downward facing arrow next to "Delete" at the bottom (DO NOT DELETE THE FILE!)
6. In the pop-up menu, click "Restore"

The executable should now be restored, and you're free to enjoy Forgotton Anne!




PC Steam F-Secure and Spectrum/Charter Security Suite Blocking Executable (Code 51)


Users of F-Secure have been reporting verification errors (Code 51) when attempting to start the game. This error is solved by disabling the DeepGuard feature.

1. Click on the icon in the system tray > Computer Security.

2. In the opening window, click on Settings and go to Computer > DeepGuard.

3. Uncheck "Turn on DeepGuard"




Which platforms is Forgotton Anne available on?


You can play Forgotton Anne on Steam (PC and Mac), Xbox One, PlayStation 4, Nintendo Switch, GOG, App Store (iOS), Mac App Store and Android.




What languages does the game support?


Playstation 4 WEST | English, French, Italian, German and Spanish KOREA | Korean and English JAPAN | Japanese and English Xbox One WEST | English, French, Italian, German and Spanish JAPAN | Japanese and English Steam | Mac | GOG English, French, German, Italian, Spanish, Japanese, Korean, Polish, Br-Portuguese, Eu-Portuguese, Romanian, Russian, and Ukrainian Switch WEST | English, French, Italian, German and Spanish JAPAN | Japanese and English Android WEST | English, French, German, Italian, Spanish, Japanese, Korean, Polish, Br-Portuguese, Eu-Portuguese and Russian JAPAN | Japanese, Korean, English, French, German, Italian, Spanish, Polish, Br-Portuguese, Eu-Portuguese and Russian iOS WEST | English, French, German, Italian, Spanish, Japanese, Korean, Polish, Br-Portuguese, Eu-Portuguese and Russian JAPAN | Japanese, Korean, English, French, German, Italian, Spanish, Polish, Br-Portuguese, Eu-Portuguese and Russian CHINA | Simplified Chinese




Where can I report an issue?


You can contact us using support@throughlinegames.com




What are the system requirements?


For windows we recommend OS: Windows 10 Processor: Intel Core i3-2125, 3.30 Ghz or AMD FX-4350, 4.20 Ghz Memory: 4 GB RAM Graphics: Nvidia GeForce GTX 650 Ti or AMD Radeon HD 5850 DirectX: Version 9.0c Storage: 12 GB available space The minimum: OS: Windows 7 or above Processor: Intel Core i3-530, 2.93 Ghz or AMD Phenom II X4 965, 3.40Ghz Memory: 3 GB RAM Graphics: Nvidia GeForce GT 630 or AMD Radeon HD 4870 DirectX: Version 9.0c Storage: 12 GB available space ----------------------------------------------------------------------------------------------------------- For Mac OS we recommend OS: Mac OS X 10.13 Processor: Intel Core i3-2125, 3.30 Ghz Memory: 4 GB RAM Graphics: Nvidia GeForce GTX 650 Ti or AMD Radeon HD 5850 Storage: 12 GB available space The minimum: OS: Mac OS X 10.9 or above Processor: Intel Core i3-530, 2.93 Ghz Memory: 3 GB RAM Graphics: Nvidia GeForce GT 630 or AMD Radeon HD 4870 Storage: 12 GB available space





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